BASIC

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1. No order may be cancelled or changed in whole or in part without having prior written consent from a designated party at T.H.A.T. Group Incorporated. Materials deemed by the manufacturer as non-returnable cannot be returned to T.H.A.T Group Incorporated.
2. We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us with details of the product and the defect.
3. Upon receipt of the returned product, we will fully examine it and notify you via e-mail or telephone, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price.
4. Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you, unless otherwise agreed upon by T.H.A.T. Group Incorporated. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
5. For more information, and for special exceptions, please call (705) 588-7770.
1. The Terms are to be read together by you with any terms, conditions or disclaimers provided in the pages of our website. Please review the Terms carefully - The full Terms can be found here. These Terms apply to all users of our website, including without limitation, users who are browsers, customers, merchants, vendors and/or contributors of content. If you access and use this website, you accept and agree to be bound by and comply with the Terms and our Privacy Policy. If you do not agree to the Terms or our Privacy Policy, you are not authorized to access our website, use any of our website’s services or place an order on our website.
2. Shipping dates are approximations and are based on the conditions at the time of the quotation and/or sale. T.H.A.T. Group Incorporated will strive to meet the buyer’s requested dates however we will not assume any responsibility for expedited freight fees and/or delays.
3. T.H.A.T. Group Incorporated aims to provide an accurate availability on all products to best represent our current and future conditions. Since T.H.A.T. Group Incorporated is a supplier and not manufacturer, we are reliant on the accuracy of the product as it comes from the manufacturer.
4. For more information please call (705) 588-7770.
1. We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information. As part of this commitment, our privacy policy governs our actions as they relate to the collection, use and disclosure of Personal Information. Our privacy policy is based upon the values set by the Canadian Standards Association's Model Code for the Protection of Personal Information and Canada's Personal Information Protection and Electronic Documents Act.
2. Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as required to be able to supply the product or service.
3. Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure.
4. Our website may contain links to other third party sites that are not governed by this privacy policy. Although we endeavour to only link to sites with high privacy standards, our privacy policy will no longer apply once you leave our website. Additionally, we are not responsible for the privacy practices employed by third party websites. Therefore, we suggest that you examine the privacy statements of those sites to learn how your information may be collected, used, shared and disclosed.
5. For more information please call (705) 588-7770.

MAIN OFFICE

2811 Belisle Drive, Val Caron, ON, P3N 1B3

PHONE

(705) 588-7770

FAX

(705) 588-7771

© T.H.A.T. Group Incorporated 2010-2026